Shipping policy

Shipping Policy and Damage from Shipping:

All damage as resulting from shipping and handling must be submitted to the shipping carrier. You must take several photos of the damaged package and where it was placed by the carrier. Take several photos at a distance and also up close in order to show damage to package that caused subsequent damage to the items inside the package.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days deemed by the credit card processing company.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@southernbranddesigns.com.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@southernbranddesigns.com for shipping instructions.

To return your product, you should email sales@southernbranddesigns.com for shipping instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.